Client
Official Definition:
The person or group who is the main recipient of the project’s Deliverables. They may also be called the Sponsor, the Business, or Commissioning organisation.
Layman’s Definition:
The Client is the person or team the project is being done for — the one who will use the results and benefits. They may also be funding it or have a big say in its direction.
Examples:
• Healthcare: A hospital trust commissioning a new ward information system.
• Construction: A local council paying for a new leisure centre.
• Education: A university department rolling out a new student portal.
When to Use:
Use from the very start — the Client is a key stakeholder and should be involved throughout to ensure the project meets their needs.
What It Might Look Like in Practice:
• Approving the Business Case.
• Receiving Deliverables.
• Signing off at stage or project completion.
• Engaging in User testing or benefit reviews.