Change Management
Official Definition:
A management discipline designed to manage and lead the people in the business to change their actions, attitudes and behaviours to incorporate the new Deliverables into their working practises.
Layman’s Definition:
Change Management helps people adapt to new ways of working introduced by the project’s Deliverables. It’s about training, communication and support to make sure the change actually sticks.
Examples:
• Healthcare: Helping nurses and admin staff use a new electronic health record system.
• Retail: Supporting staff to switch to a new stock ordering app.
• Education: Preparing lecturers to teach via a new virtual platform.
When to Use:
Use when supporting users in preparing for and adoption of changes brought on by the project. Change Management ensures the project’s Deliverables are adopted — otherwise, the project won’t deliver its full benefits.
What It Might Look Like in Practice:
• Communications plan
• Training sessions and user guides
• Change champions embedded in teams
• Feedback loops and behaviour monitoring